Please note that this is a temporary, outdoor ice rink subject to varying weather and ground conditions. We therefore advise that you check the weather forecast for the day of your visit, consider the nature of the event and the effects of any inclement weather on surface conditions, and wear suitable clothing and footwear.

When should I get there?

Please arrive at least 20 minutes before your skating session to allow for skate fitting etc.

At what age can I bring my children?

There is no minimum age for children.

Minimum skate size: Children’s size 8

We advise parents to use their discretion as to whether the child will enjoy the experience if they are very young.

I’ve got big feet! Do you have boots to fit me?

The maximum skate size: Adult size 13

Can I bring my own skates?

Yes you can. Although we reserve the right not to allow a person to use their own skates if we decide that they are not suitable.

What if it is raining?

You will get wet! The rink can operate in nearly all weather conditions. Please bring suitable outdoor clothing. This is an outdoor event and no refunds will be given due to inclement weather. In the unlikely event that the Duty manager deems it necessary to close the ice rink, alternative sessions will be offered for skating, subject to availability.

What should I wear ?

See Regatta's useful guide to seasonal outdoor clothing here.

What do I do with my bags, coats etc when I am skating?

A cloakroom is available in the skate change area (extra charge of £1 per item).

Do I have to pay to spectate or go into the Moat café?

All the viewing areas and café are free to access. So come along and watch your friends and family skating and enjoy a warming hot drink and snack.

What if I lose something while I am at the Ice Rink?

All lost property will be kept at the Ice Rink Box Office.

I am a wheelchair user, can I book to skate on the ice?

Wheelchairs are welcome on the ice during any public session excluding the final session of each day (9.00pm - 10.00pm)

ICE SKATING CAN BE HAZARDOUS. ALL PATRONS ARE REMINDED THAT THEY SKATE AT THEIR OWN RISK.